Service Overview: Managed IT
Your IT department, subscribed. 24/7 monitoring, patches, security, support, and backups for one flat monthly number sized for your team. Pick the tier that fits today and move up when your business does.
90 days, then month-to-month. No multi-year lock-in. Most MSPs lock customers into 36 or 60 month contracts. We do not. Stay 90 days, then it is month-to-month.
What every plan includes
- 24/7 system monitoring
- Managed antivirus
- Operating system and third-party patches
- A guaranteed response time when you call
The four plans
| Plan | Per user / mo | Per server / mo | Monthly minimum | What it adds |
|---|
| Copper | $45 | $60 | $90 | Foundation plan. Monitoring and SLA. Remote support at the plan rate of $150/hr. |
| Steel (most popular) | $99 | $125 | $400 | Unlimited remote support. Network and firewall management. Email backup. |
| Titanium | $179 | $225 | $600 | Full cybersecurity stack plus unlimited on-site support. |
| Carbon | $295 | $400 | $1,200 | Your IT department, for less than hiring one. Dedicated engineer, compliance docs, cabling included. |
Plan structure
- Every plan applies company-wide. One tier per business so the SLA, security posture, and team structure line up.
- The per-user price covers one device per user. Additional devices bill at $20/device/month.
- Copper customers can add unlimited remote support for $50/PC/month without upgrading to Steel. The Copper SLA still applies and on-site stays hourly.
Service levels
| SLA metric | Copper | Steel | Titanium | Carbon |
|---|
| Standard response | 1 biz day | 4 hours | 2 hours | 1 hour |
| Urgent response | 4 hours | 1 hour | 45 min | 30 min |
| On-site ETA | Next biz day | 8 biz hours | 4 biz hours | 2 biz hours |
| Support window | 9-5 M-F | 8-5 M-F | 8-5 M-F | 8-6 M-F |
| Remote support | $150/hr | Unlimited | Unlimited | Unlimited |
| On-site support | Hourly | Hourly | Unlimited | Unlimited |
| Service credits if missed | — | — | 5% | 5% |
| Dedicated engineer | — | — | — | Yes |
On-site ETA applies within 50 miles of Lubbock. After-hours support outside the support window is $350/hr, or included on Carbon. Titanium and Carbon receive a 5% service credit if an Urgent target is missed more than once in a billing cycle.
Project and hourly rates
- $200/hr standard engineering
- $160/hr on a 10-hour block prepay (20% off, good for 12 months)
- $150/hr plan rate for Steel, Titanium, and Carbon project work, and for Copper remote support
- $350/hr after-hours (included on Carbon)
Add-ons
- VoIP from $25 to $85 per extension
- Additional device per user: $20/PC
- Desktop backup: $5 to $15/PC
- Hardware procurement: quoted per build
- Print services: quoted per volume
- Physical security: project based
Veteran discount: 5% Copper, 10% Steel, 15% Titanium, 15% Carbon.
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